Returns & Refunds

Welcome to Valara Design's Returns and Refunds Policy page. We strive to ensure your complete satisfaction with every purchase from our store. Please read the following guidelines carefully to understand how returns and refunds are handled at Valara Design.

Return Period

Return/refund requests must be initiated before and up to 14 days upon delivery of the item.

Ineligibility for Returns/Refunds

• Final sale items are not eligible for return or refund unless defective.
• Items for which the reason for return is based on personal preferences such as color, design, or suitability for space are not eligible unless for a reasons that fall into our eligible category as our products are made to order. Customers must reference all photos as a guide in choosing which product/color/size to select.
• Gift cards and promotional items cannot be returned or refunded.

Eligibility for Returns/Refunds

• Items must be unused, unworn, and in their original packaging with accompanying tags/product cards etc.
• Items are not eligible for return unless defective or damaged upon receipt.

Types of Returns/Refunds

• Eligible returns may result in a replacement product, store credit, or a refund to the original payment method, at our discretion and based on the desired outcome by the customer from those offered in each individual situation.

Process for Initiating a Return/Refund

To initiate a return or refund, please contact us at info@valaradesign.com with your order number and details of the item(s) you wish to initiate a return/refund for. We kindly request that images of the item(s) be supplied to assist us in processing your request efficiently.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping and Fees

If an order is deemed viable for a return/refund, a return shipping label and instructions will be provided to you.

Processing Time

Once the returned items are received, please allow up to 7-10 business days for processing refunds or exchanges.

Customer Support Contact Information

For further assistance or inquiries regarding returns and refunds, please contact our customer support team at info@valaradesign.com.

Disclaimers

Our policy does not limit or override any statutory consumer guarantees provided under the ACL (Australian Consumer Law)

We reserve the right to update or modify our returns and refunds policy at any time, in compliance with applicable laws and regulations.